This has been a challenging year for anyone working in restaurants and hospitality. Everywhere you look, there’s news about restaurants closing their dining rooms, trying to pivot to a new way of doing business, or, devastatingly, concluding that they can’t survive through the COVID crisis. Across our more than 20 years serving this industry, we have been through many economic crises, but nothing compares to what we’re facing today.
Like all organizations that serve the restaurant industry, HotSchedules is also feeling the impact. Yesterday, we had to take the heart-breaking action of furloughing or laying off roughly a third of our team members. It is our hope that as the industry begins to recover, we can welcome many of those employees back. We just don’t know what the future holds. We also asked many team members and the entire leadership team to take a pay cut to help save team members and to help customers where we can.
To our team members impacted by our cost-cutting measures, we already miss you. You were not affected because you did anything wrong. You have been an important part of our culture and our success and we want to recognize you for your contributions to this point.
As a company, we are wholly committed to doing all we can to move forward through this crisis and into recovery as quickly as possible. We will do it with smaller teams and less budget, but we pledge to stay in touch with our customers, to live up to our service level commitments, to help out in any way we possibly can, to be ready to help customers ramp back into full service when they can, and to continue on as a viable company for years to come.
Hang in there. A brighter dawn is not so far away.
As vaccine proliferation leads to more travelers returning to the market and the relaxation of international borders, hotels are starting to finally realize the long-awaited full reopening.
Today we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR).
For Star Wars fans across the galaxy (at least those who use the Gregorian calendar), May the Fourth was a rallying point to commemorate the beloved franchise. At Fourth, we took it a step further, dedicating the day to showing solidarity with the restaurants and servers vital to our communities.