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Frequently Asked Questions
How is the data protected?
The Health Survey data is stored separately from other HotSchedules systems, and the information is encrypted at rest. To ease our customer’s concerns about the data vulnerability, we recently employed a third-party security testing service to conduct a penetration test, which we passed with flying colors.
Who can see the responses to the survey questions?
Is the Health Survey available in multiple languages?
How do you reset the survey if you answered a question incorrectly?
Can we change the questions on the survey?
“Before implementing the HotSchedules health survey, we experienced a bottleneck when checking in employees and having them fill out a daily health questionnaire. At the senior level, we find peace of mind knowing that we are proactive when it comes to the safety of our team and guests, keeping their information confidential, and can easily access reports for contact tracing.”
Best Practices
Ensure Company-wide Participation
Schools and businesses are starting to use COVID dashboards to keep everyone posted on their students’ and co-worker’s health. While you don’t necessarily need to build a dashboard, it is essential to keep everyone posted on how survey participation is going and, generally, how staffing is going during these troubling times. Some of our health survey users hold town hall meetings so employees can ask questions on changing procedures directly to leadership, provide feedback on the execution and adoption of new protocols.
Preparing Teams for the Survey
Broadcast messages are the most convenient way to let your teams know about an organization-wide change in procedure. Several HotSchedules customers have used this feature to let their teams know in advance when the Survey would go live.
VIEW EXAMPLE MESSAGE
Here’s an example that you can edit for your use:
To protect the health of our teams and guests, we are implementing the HotSchedules Health Survey. You will start seeing the daily survey delivered via HotSchedules mobile and web apps (date). Please fill this out before you arrive each day you are scheduled. Rest assured that the answers are confidential and are stored securely. If you have any questions, please speak to your manager. Thank you for giving this your full attention and helping us keep our teams and guests safe.
Keep an Open Feedback Loop
Schools and businesses are starting to use COVID dashboards to keep everyone posted on their students’ and co-worker’s health. While you don’t necessarily need to build a dashboard, it is essential to keep everyone posted on how survey participation is going and, generally, how staffing is going during these troubling times. Some of our health survey users hold town hall meetings so employees can ask questions on changing procedures directly to leadership, provide feedback on the execution and adoption of new protocols.
Ready to Adopt the Health Survey?
We are excited to see many of our customers using the new Health Survey to check in with their teams and ensure that it is safe for them to come to work. If you would like to implement the HotSchedules Health Survey for your team, look at this collection of articles to learn how. Get started with one store or your whole organization – it’s up to you.
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