Customer Handbook
Our Customer Handbook and Common Queries
Fourth Resources
Common queries and where to get help
How do I sign up for the Customer Success Portal?
I want to sign up for status alerts about Maintenance and Major Incidents
How do I find out more information about Fourth products and services?
I want to understand how I could use Fourth to work with our other systems
At Fourth, we consider our partners to be a vital part of our growing technology ecosystem. We’re committed to making partnering and integrations easy. All of the information on our standard integrations such as vendors, point of sale, Finance and ATS to name but a few, as well as details on our partnership program and all available API’s can be found on the Fourth Developer Hub.
Where do I find system guides and updates on the products? And where can I submit a product suggestion?
Release notes, articles, guides and other “how to” information can be found on the Fourth Customer Success Portal Release notes can help you keep track of product enhancements to the solutions. There are easy to find articles and guides to help support you and a Product Ideas section to raise features you would like to see come to life!
I want to talk to someone about purchasing other Fourth Solutions for my business
We’re delighted you have an interest in using more of the Fourth platform to support your business. Please Submit a Request and we’ll be in touch as soon as possible.
I have a technical issue I need help with – what do I do?
We know how busy everyone is – Use our Live Chat function to get support quickly by clicking on the blue Help in the bottom right hand corner at any time whilst using the Fourth Customer Success Portal. Or you can raise a request for support via our Submit a Request page. For more details regarding our Customer Support team, including the breakdown of our Service Targets, please visit Fourth – Support Policy.