Invaluable Customer Insights
The combination of operational KPIs and rich transactional POS data with insightful customer feedback provides a holistic view of business performance on one page. Plus, our API interface makes it easy to for IT teams to independently integrate other industry systems such as reservations and delivery aggregators directly to Fourth Analytics.
Analyze Presence Data
Compare location sales performance with footfall data to bring to light the potential sales opportunities in the surrounding area by daypart. which also gives an accurate indication on competitor performance.
Understand Customer Sentiment
Evaluate customer feedback from key sources such as TripAdvisor and Google Reviews using text analytics to monitor key words and topics such as price, service, quality, and the overall guest experience. Identify high and low performing locations based on sentiment so that local leaders can take action to improve the customer experience and reward those for a job well done.
Built for Hospitality
The Fourth Platform has been serving this industry since 1999, so you can be confident that we have the depth of functionality you need. It’s hospitality technology redesigned from the inside out.
Find Out Why Our Customers Say the Nicest Things
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