A Word to our Customers Regarding COVID-19
Friday, 20 March 2020
We know you’re hurting. We’re working to help where we can.
We’re working with our finance and legal teams to understand what relief we are able to provide on a case-by-case basis, while still maintaining our service level commitments to our customer base. We know this is urgent and we’ll be sending an update early next week.
Until then, we’re working hard to provide resources, inspiration and ideas to you, including:
- Our Blog – where we’re sharing creative ideas to help you, your teams and the industry as a whole.
- Our Social Channels – where we are curating industry and adjacent industry brand news indicating who is hiring right now.
- A new webinar and content series with helpful, educational material to support you and your managers during this crisis. Emails will be coming about this.
Stay tuned for more information shortly.
The Fourth Team
Tuesday, 16 March 2020
We want to extend our support and understanding regarding the impact the Coronavirus is having across the Hospitality industry. We know this is an incredibly difficult time, and we want to reassure you that we are committed to meeting our service level agreements to you. As such, we are introducing measures to continue supporting you, while also protecting our teams.
The bulk of our team members are already in a position to work remotely. For those team members who are not ordinarily enabled to work remotely, we have put emergency measures in place, including issuing laptops to all team members so they can begin working remotely as needed. We were particularly certain to set the Payroll team up for remote working success, and we are confident in our ability to process all payrolls as usual.
On a broader level, Fourth has always had a full business continuity plan in place which undergoes annual SOC1 and 2 accreditation and regular operational tests. If you would like a copy of the SOC reports, we are happy to share those with you.
Again, we know this is a challenging time for everyone, and for hospitality in particular. Know that we are here to help if we can.
Stay healthy and safe,
The Fourth Team