Job Openings

Need a new challenge? Check out our current opportunities.

Operations

Customer Success Manager London, UK
Do you have vision, passion, and a knack for relationship building and bridging complex partnerships? Have you worked previously as a Customer Success Manager in a SaaS organization with exposure to the hospitality industry?

OR perhaps you may be from a sophisticated hospitality-focused organization where you had multi-site responsibility as an operations manager where technology was a key driver in your organization’s operation.

Have we got a rare and exciting opportunity for an amazing candidate….

This role manages, and is responsible for, a set of Fourth’s most strategic and valuable customers: becoming embedded in their businesses and ensuring full visibility of each customer’s business objectives and supporting them in achieving them.
Implementation ConsultantTampa, USA
We are looking for a highly confident and motivated individual with prior experience in the hospitality industry, ideally using Fourth Solutions. This individual will work with our Customers and Project Managers to implement Fourth’s solution quickly, safely and effectively.

You will work closely with Customers within the hospitality sector understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximizing growth opportunities. You will build great relationships and act as an ambassador for the company and our products.

The key responsibility of the Implementation Consultant is the delivery of the required Fourth solution to the satisfaction of our customers. This will mean developing a deep understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice.
Learning ManagerLondon, UK
You will be a highly confident and motivated individual to manage the Learning Design and Delivery Team. Ensuring that they are motivated and supported in their role, whilst focusing on growth and development This individual is responsible for the day-to-day activities and guidance of their team members; Learning Manager will foster a cohesive and creative working environment and provide leadership and direction. They will build great relationships and act as an ambassador for the team within the department and the company. They will focus on designing and delivering a blended training approach for solution training, utilising digital content, in app technology, webinars and face-to-face training. Driving adoption for the Fourth Customer Community, is also a core accountability for the role, both internally and with our customers; Fostering new ideas, features, functionality and processes. Working with the appropriate members of Solution Consulting Management & Leadership to drive content for the Customer community in the form of articles, discussion, videos and new release notifications.
Solution ConsultantLondon, UK
ou will be a highly confident and motivated individual with prior experience in an Implementation, Consultancy or Training role, ideally using Fourth Solutions. This individual will work with our Sales, Project Management and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry based knowledge and expertise.

You will work closely with Fourth’s prospects and customers understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice. You will build great relationships and act as an ambassador for the company and our products.
Solution Consultant

Sales

Sales Development Representative Tampa, USA
Fourth is looking for a Sales Development Representative (SDR) with B2B demand and lead development experience to join its Sales & Marketing department; the position will be located at Fourth’s Tampa office. The ideal candidate will be a team player, effective communicator, passionate about Selling and relationship building and keen on developing a career in Sales.  
 
The candidate must demonstrate strong track record of driving demand and delivering high quality leads to Sales Managers. This role will be an ideal next step for a business development representative (BDR) with more than two years of experience who consistently hit targets and possess solid skills in cold calling, email campaigning and social selling. If you are a self-starter who takes initiative and thrives on hitting your number this role is for you.
 
This SDR position will report to the Marketing VP and will actively work with Sales Managers to drive growth in the USA Hotel and Restaurants sectors, however the focus will be on the USA Restaurant business segment with a sales mentored career path into field sales.      
Sales Operations AnalystLondon, UK
Reporting to the Global Sales Operations Director and based in our Covent Garden office, the Sales Operations Analyst is critical to our expansion & growth plans and is a hybrid of sales operations, sales optimization, and strategic planning.

The successful candidate will utilize strong analysis, problem solving, and multitasking skills to build processes, operational structure, and make strategic recommendations in the areas of sales efficiency, process design, business performance and strategy.

They will develop and implement tools/metrics/processes that will help grow revenue, increase efficiency and maximize effectiveness of the commercial organisation.

Technology

Desktop EngineerTampa, USA
We are looking for a Desktop Engineer, to join our Tampa based team, who will be responsible for a Windows environment along with Office 365. As you will be the sole engineer in the US, you will be the main point of contact for desktop related issues for both local and remote based users in the US – however you will have the full support of a wider team who are based in the UK and Sofia.
 
You will also be contributing to the integration of Fourth corporate technology for new offices after a recent acquisition, this will be managed by a UK based team. You will need an element of networking and server knowledge to help co-ordinate migration activities locally. You will also be required to travel to different sites (internationally) as well as contribute to an out of hours support rota.
 
There will be a full hardware refresh, this is bring the recent acquisitions computers in line with the Fourth standard image and security requirements.
QA EngineerSofia, Bulgaria
Your role be a part of a .Net development team (6-10 member Scrum team).
Senior C# Software EngineerSofia, Bulgaria
You will be part of a core .Net development team (6-10 member Scrum team).

You will be responsible for developing the software applications of Fourth including technical documentation, participating in new feature development, bug fixing, customizations, software support and technology upgrade projects, innovations and simplification of user interfaces.
Senior Scrum MasterSofia, Bulgaria
Our Senior Scrum Master will play a key role in our quest to form a Learning Organisation. In-depth knowledge of and extensive experience in practicing Lean and Agile methods will be essential as you will be responsible for ensuring that Scrum is implemented effectively, consistently applied and constantly refined to enable the efficient delivery of quality software.

With reporting line responsibility for co-located Scrum Masters, you will be responsible for leading, developing and nurturing our Scrum Masters through employing servant leadership, ensuring they are performing to the high standards we set. We have established a strong Agile identity and community at Fourth and you will work to continually strengthen this, as well as driving valuable interaction with the external community in London and Sofia.

As a senior team member, you will be expected to demonstrate Lean-Agile Leadership always! You’ll work with all key stakeholders to ensure the impetus and understanding needed to drive Agile adoption are present, holding workshops, steering and coaching sessions to educate or encourage where required.
Software Engineering ManagerSofia, Bulgaria
About The Role

We are seeking a strong and experienced Agile Software Engineering Manager (SEM) to deliver a superlative and immersive experience to Fourth’s customers. As a Fourth software manager, you will be leading a team of software engineers accountable for the design, development and delivery of customer facing functionality. A successful candidate will have a background in developing customer facing experiences, strong technical ability, excellent project management and organizational skills, a great communicator and highly motivated to achieve results in a fast-paced and demanding environment.
Fourth are an Agile organisation. Experience and a deep understanding of Agile methodologies and the role of a leader in Scaled Agile Framework is an absolute must to support, drive and empower the software delivery teams.
UI/UX DesignerSofia, Bulgaria
What do we do?

We design and build everything from phone-based apps for booking shifts and holidays, communications between employees and checking pay, to software for stock-taking, ordering supplies and planning menus to wall-mounted check-in stations for staff to clock in and out of work. All cloud-based, and all developed specifically for restaurants, hotels and caterers.

What are we planning to do next?

We need to combine the disparate array of applications into a coherent a suite of products that gives the customers and users as consistent a user experience as possible.

Fourth will expand the range of products further, for example to include recruitment and other packages that make an employee’s experience from application to pension consistent and high-quality.

Streamlining and improving the design and build process is also a priority, as is learning the intricacies of the business in other markets, especially the USA, where we already have a growing client base.
All of this needs significant UX Design input.

Professional Services

Project ManagerTampa, USA
We are looking for a highly confident and motivated individual with a proven track-record of running large projects. This individual will be responsible for running local or global implementations of Fourth’s solutions; from inception to completion, ensuring delivery meets contract specifications and timelines.

You will work closely with customers within the hospitality sector understanding their business and build great relationships acting as an ambassador for the company and our products.

The key responsibility of the Project Manager is delivery of the required project elements, within the specified timeframe, cost and to the required quality level. Ensuring that the project delivers the benefits presented in the Business case is also the responsibility of the Project Manager.

The Project Manager does not have formal reporting line responsibilities, but instead operates within a matrix management structure. Resources are assigned to the project from various operational teams as required to form the project team. The Project Manager manages and mentors the team within the project context.