Exploring trends and issues within the hospitality sector, and how companies small and large can harness the power of technology to overcome these challenges and thrive.

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Fourth at NRA Chicago 2017: Everyone’s talking about…#6: The evolution of hospitality

Written by: Catherine Marshall

This year the Fourth team visited the National Restaurant Association Show in Chicago to meet old friends and make new ones, listen, learn and see the amazing new developments in the US market - about 10x the size of the UK market. Over four days, the organisers claim that nearly 50,000 restaurant professionals from all over the US and beyond will visit.

Hospitality Payroll Management – how to get it right

Written by: Alison Barlow

Making sure your employees get paid the right amount and on time can be difficult, especially within hospitality payroll management.  Hospitality payroll brings additional consideration points, due to the complexities within the industry surrounding casual workers, shift pay and high staff turnover.

HR Records Management made easy

Written by: Andrew Levey

Maintaining accurate and complete information on employees is essential for any business, but especially so for the hospitality sector that has a variety of workers on different contracts, working different hours and sometimes multiple roles.

Fourth at NRA Chicago 2017: Everyone’s talking about…#3: US restaurant consumer trends

Written by: Catherine Marshall

This is the third of a short series of blogs we hope will provide an interesting glimpse into some of the industry issues occupying the minds of US restaurant leadership.

Having looked at both employee turnover and employee engagement in the previous two blogs, this blog looks at the other side of the counter: the consumers and the new trends that are currently surfacing in the US restaurant sector.

Fourth at NRA Chicago 2017: Everyone’s talking about…#2: Restaurant employee engagement

Written by: Catherine Marshall

This is the second in a series of short blogs which I hope will provide an interesting glimpse into some of the industry issues occupying the minds of US restaurant leadership. The next topic follows on from the previous blog on the issue of high restaurant employee turnover and looks at the issue of employee engagement within the hospitality industry.

Hospitality Challenges - A Perfect Storm

Written by: James Barry

A recent article in The Sunday Times by Daniel Dunkley looked at the current state of affairs for restaurants in the UK. Safe to say, the general outlook provided by Dunkley was not a positive one.

3-way invoice matching - what it is and how it works

Written by: Paul Mortensen and Omar Faruq

The process of 3-way invoice matching is simply matching information in a purchase order (PO), a goods received note (GRN), and an invoice. Done manually, it can be quite a lengthy process, which is why many businesses choose to automate 3-way invoice matching to reduce administration time in accounts payable and provide valuable insights into supplier delivery and pricing compliance.

How to forecast demand in the hospitality industry – 4 proven steps

Written by: Dom Daly

Demand forecasting is never easy: getting it wrong can lead to loss of potential sales, wastage and, worst of all, unhappy customers. The issue with knowing how to forecast demand is that it takes a lot of experience, and sometimes experience doesn’t appear until just after you need it.

Recipe & menu engineering tips: how to make money from your menu

Written by: Claire Brearley

Getting recipe and menu engineering right can be difficult, especially if you don’t have the right tools or processes in place to help you. Having worked as a GM in various restaurants and pubs, I’ve had a lot of experience of what you should and shouldn’t be doing – I hope you find my recipe and menu engineering tips useful!

Hospitality Big Data Analytics

Written by: Mike Shipley

It may seem like just another buzz-word, but big data analytics has the power to completely revolutionise the hospitality industry...

Hotel Workforce Statistics: Why hotels are different

Written by: Hannah Bailey

We recently published our Hospitality Workforce Statistics infographic which, while very insightful into the hospitality industry, didn’t quite reflect what I saw whilst working in the hotel sector. Luckily, we were able to dive into the data in more detail and pick out the specific hotel workforce statistics.