Exploring trends and issues within the hospitality sector, and how companies small and large can harness the power of technology to overcome these challenges and thrive.Displaying 1 - 20 of 81
October 10, 2018
It’s clear that engaging your employees with your brand and company values is essential to reducing staff turnover and increasing productivity. But when does engagement start? From their first day on the job? Actually, you need to start much earlier.
September 28, 2018
The HMRC crackdown on underpayment of National Minimum Wage has led to a record £14m of fines being imposed last year. And in the last round of 'naming and shaming' by the Government, 23% were hospitality businesses, making it the largest sector once again.
August 21, 2018
With restaurants facing increasing labour spend, food prices and business rates, it’s no surprise that operators are looking at ways they can to reduce their costs. Here we take a look at the purchasing process, and how technology can help automate and gain control.
July 26, 2018
It’s common sense that happier employees provide better service. If they’re run ragged every day, they’re unlikely to see work in a positive light – and this will be reflected in their interaction with customers. So how do you improve the happiness of your employees so they're providing the best service to your guests?
July 17, 2018
With the publication of chapter two of the Government's plan to tackle childhood obesity, it appears that mandatory publishing of nutritional information on menus and menu boards are firmly on the agenda. So how could you get ahead of the game and easily publish this information, while still leaving room for innovation?
June 20, 2018
It’s a crowded market, there’s no doubting that, and it’s a market where even established brands are finding it tough. Brexit uncertainty, rises in rents and National Minimum Wage, and high staff turnover are giving management teams plenty to think about.
June 14, 2018
With increasing pressures from rising food and labour costs and more competition for customers, running your restaurant profitably can be a real challenge. You therefore need to examine ways that you can increase efficiency, increase sales and reduce costs. But where do you start?
June 6, 2018
Restaurants and hotels are only just beginning to use the power of the Internet of Things to automate tedious operations and make sense of huge amounts of data. From keeping employees engaged to tailoring the customer experience, IoT (Internet of Things) changes everything. Learn more about what it can do and how to best set up the connected restaurant and hotel.
June 4, 2018
Big Data brings together large amounts of siloed information in one place to make it more meaningful and useful. But it has a different impact on each hospitality worker. Check out how work life gets easier and more efficient for each restaurant persona after data is harnessed.
May 29, 2018
Recruiting and retaining staff is essential but difficult - especially in restaurants and the hospitality sector. Our new Employee Retention Guide gives you some hints and tips on how to engage your employees and shows how Fourth's solutions can help improve employee retention.
May 22, 2018
At the National Restaurant Association Show in Chicago, Fourth's Director of Labour Productivity, Karina Coen, and Bar Louie's Jessica Carolyn delivered a keynote on the Science of Scheduling, and how a new approach to scheduling has driven deployment of team at 85 percent correct hours and saved managers five hours per week.
May 17, 2018
As we head into the summer months and the weather starts to improve, you’ll need to make sure that staff rotas and absences are properly manager to make sure surges in customer numbers can be satisfied, and the guest experience is not compromised.
May 14, 2018
Hospitality operators lose multi-billions of dollars through food waste, making it one of the biggest costs in the hospitality industry. Yet many operators don't track food waste in their operations as a way to increase profit. Find out the ways waste happens, how technology can help track and cut it and what to look for in a waste-tracking system.
May 1, 2018
There's no doubt that the hospitality sector is one of the most complex industries to work in when it comes to HR, with multiple roles, seasonal workers, service charges and tips, and a host of other factors that make getting HR, scheduling and payroll right more difficult than other industries. So how do you select the best technology to not only get these elements right, but really drive the people agenda?
April 10, 2018
Hospitality operators sit on a data goldmine, but too much of this data is siloed. With insightful analysis, they can free the data to work for the business. They can see one version of the truth in context to make effective strategic and operational decisions to grow profit. But the massive amount of data and number of sources involved requires good systems and processes.