Exploring trends and issues within the hospitality sector, and how companies small and large can harness the power of technology to overcome these challenges and thrive.Displaying 1 - 20 of 53
February 9, 2018
Benchmarking your organisation against the market can show you how your business is really performing. Joining forces with CGA and Prestige Purchasing, you can now get easy access to unique insight into two critical measures: food and drink inflation and sales performance.
January 31, 2018
Quite rightly, customers often want to know more about our product development processes. Fourth's Chief Technology Officer, Christian Berthelsen, and the Head of the Agile Portfolio Office, Carly Hodges, share some insight into these processes.
January 22, 2018
The experience that a customer has in any hospitality business is derived from nearly every area of the operation – not just product quality and the interaction between the customer and the server. To deliver great customer service and keep customers coming back for more, you need to examine each area of your business to see where improvements can be made.
January 17, 2018
With nearly a quarter of people wanting to eat healthier in 2018, catering for health-conscious customers is increasingly important to staying competitive. So how do you minimise the pain, and get maximum gain from your health-conscious guests?
December 6, 2017
For an industry that prides itself on providing quick service for its customers, the restaurant sector has traditionally been slow to research, invest in and adopt new technologies. Other industries have taken advantage of new software and technology, and Fourth believes the restaurant industry should as well.
November 15, 2017
Prestige Purchasing’s Chairman, David Read explains why the current increases in food and drink prices don’t have to impact operator’s margins.
November 10, 2017
'Big Data' was previously only available to huge organisations with big budgets and time for a lengthy project, but the convergence of analytics software, cloud computing and mobile devices, hospitality businesses of all sizes can now get the data they need to improve performance, increase customer satisfaction and boost profits.
October 31, 2017
Choosing the right suppliers and negotiating good purchasing deals is essential for all hospitality organisations, but equally important is the ongoing relationship, and making sure that any issues are resolved quickly and efficiently. So how do you make sure that your getting and paying for exactly what you ordered?
October 19, 2017
With a high turnover of staff being a long-term issue for the hospitality sector, it's easy to see the financial impact in terms of recruitment and training. But how else do unengaged employees affect your business, and what can you do to help move your staff from disengaged to engaged?
October 13, 2017
New laws in the UK mean that employers with 250 employees or more must report on, and publish, their annual gender pay data. This can be a challenge for organisations with only monthly paid employees, let alone those with all the complexities that come with being a part of the hospitality sector. So what exactly are the challenges, and how can you ease the burden of compliance?
October 6, 2017
Hotels in the UK are facing a range of challenges including rising food prices and labour cost increases. So while external factors remain uncertain and largely out of your control, where can you look in your hotels to increase efficiencies and your profits?
September 20, 2017
The last in our series of blog posts around mitigating cost price inflation turns the focus on you. Is your technology working hard enough for you? Find out by answering a few quick questions.
September 15, 2017
The third in our series of blog posts around mitigating cost price inflation looks at the engine room of most hospitality businesses - the kitchen - and how the best operators are finding new ways to make it function more profitably.
September 12, 2017
In the second of a series of blog posts around mitigating cost price inflation we take a look at supplier management and purchasing, and how operators are using technology to streamline processes and improve efficiencies.
August 24, 2017
The hospitality industry is facing a period of unprecedented cost increases - so how are the best-performing operators mitigating costs in the area of food and drink?
August 7, 2017
Pensions auto-enrolment legislation is already a complex matter for the hospitality industry, but legislation changes that come into force from 1st October this year could make things even more complex if you’re planning a merger or restructure.
July 24, 2017
Self-service is becoming increasingly widespread in various parts of our lives, from the cashpoint to the checkout. It's also increasingly important in the workplace to ensure up-to-date information and compliance, and to empower staff. So what self-service options can you give your employees, and why should you?
July 20, 2017
With the summer months underway, managing holidays and absence in hospitality becomes more of a challenge as you need to balance servicing the summer surge, with your own staff wanting to get away for some summer sun. So how do you ensure you're effectively managing holidays and absences?