Blog

Exploring trends and issues within the hospitality sector, and how companies small and large can harness the power of technology to overcome these challenges and thrive.

Displaying 1 - 20 of 77

Are you ready to be transformed?

Written by: Andrew Levey

Smart operators are having revolutionary conversations with their technology suppliers. Instead of buying single clever products, they are asking them to help transform their business.

Avoiding errors in hospitality payroll

Written by: Andrew Levey

There’s nothing worse for staff than being underpaid or having to wait longer than they should for their money, which can lead to negative repercussions in terms of customer service, upselling, staff retention and more.

Happier guests through happier employees

Written by: Andrew Levey

It’s common sense that happier employees provide better service. If they’re run ragged every day, they’re unlikely to see work in a positive light – and this will be reflected in their interaction with customers. So how do you improve the happiness of your employees so they're providing the best service to your guests?

Are mandatory calorie counts on the way for UK hospitality businesses?

Written by: Andrew Levey

With the publication of chapter two of the Government's plan to tackle childhood obesity, it appears that mandatory publishing of nutritional information on menus and menu boards are firmly on the agenda. So how could you get ahead of the game and easily publish this information, while still leaving room for innovation?

The evolution of pay

Written by: Andrew Levey

Personal banking and the way we get paid has been advanced by technology, but when we get paid hasn’t changed much past the traditional weekly or monthly pay. Until now.

What the CGA Fourth Business Confidence Survey tells us

Written by: Dom Daly

It’s a crowded market, there’s no doubting that, and it’s a market where even established brands are finding it tough. Brexit uncertainty, rises in rents and National Minimum Wage, and high staff turnover are giving management teams plenty to think about.

How to increase your restaurant’s profitability

Written by: Andrew Levey

With increasing pressures from rising food and labour costs and more competition for customers, running your restaurant profitably can be a real challenge. You therefore need to examine ways that you can increase efficiency, increase sales and reduce costs. But where do you start?

Internet of Things ushers in the connected restaurant

Written by: Christian Berthelsen, Chief Technology Officer, Fourth

Restaurants and hotels are only just beginning to use the power of the Internet of Things to automate tedious operations and make sense of huge amounts of data. From keeping employees engaged to tailoring the customer experience, IoT (Internet of Things) changes everything. Learn more about what it can do and how to best set up the connected restaurant and hotel.

Big Data’s day in the life of a restaurant

Written by: Mike Shipley, Analytics and Insight Solutions Director, Fourth

Big Data brings together large amounts of siloed information in one place to make it more meaningful and useful. But it has a different impact on each hospitality worker. Check out how work life gets easier and more efficient for each restaurant persona after data is harnessed.

How technology can help you hold on to your star performers

Written by: Andrew Levey

Recruiting and retaining staff is essential but difficult - especially in restaurants and the hospitality sector. Our new Employee Retention Guide gives you some hints and tips on how to engage your employees and shows how Fourth's solutions can help improve employee retention.

Fourth at the NRA - Highlights from the Fourth and Bar Louie keynote

Written by: Catherine Marshall

At the National Restaurant Association Show in Chicago, Fourth's Director of Labour Productivity, Karina Coen, and Bar Louie's Jessica Carolyn delivered a keynote on the Science of Scheduling, and how a new approach to scheduling has driven deployment of team at 85 percent correct hours and saved managers five hours per week.

Plan now for a successful summer

Written by: Andrew Levey

As we head into the summer months and the weather starts to improve, you’ll need to make sure that staff rotas and absences are properly manager to make sure surges in customer numbers can be satisfied, and the guest experience is not compromised.

Waste reduction should be a key activity for operators

Written by: Angela Hart, Solutions Architect, Fourth

Hospitality operators lose multi-billions of dollars through food waste, making it one of the biggest costs in the hospitality industry. Yet many operators don't track food waste in their operations as a way to increase profit. Find out the ways waste happens, how technology can help track and cut it and what to look for in a waste-tracking system.

It's a people business

Written by: Andrew Levey

There's no doubt that the hospitality sector is one of the most complex industries to work in when it comes to HR, with multiple roles, seasonal workers, service charges and tips, and a host of other factors that make getting HR, scheduling and payroll right more difficult than other industries. So how do you select the best technology to not only get these elements right, but really drive the people agenda?

POS is the key

Written by: Andrew Levey

Point of Sale (POS) data is one of the most powerful data streams for a hospitality business. But you need to make sure you have the right POS system in place. So what should you look out for to make sure you get the most from your POS data?

Insightful analytics tap into the data goldmine

Written by: Mike Shipley

Hospitality operators sit on a data goldmine, but too much of this data is siloed. With insightful analysis, they can free the data to work for the business. They can see one version of the truth in context to make effective strategic and operational decisions to grow profit. But the massive amount of data and number of sources involved requires good systems and processes.

Avoid NMW risks with biometrics

Written by: Billy Waters, Solution Architect.

The uniqueness of the hospitality sector brings unique challenges to a variety of compliance issues, including the National Minimum Wage. In this post, Billy Waters looks at what constitutes working time, and how you can make sure you get accurate records of exactly when employees started and finished work.

Top ten things for the hospitality sector to think about in the run up to GDPR

Written by: Deborah Margolis - Legal Counsel (Data Protection)

With the new General Data Protection Regulation (GDPR) just around the corner, you should already be assessing your internal practices to make sure they live up to the new standard of data protection. Our legal counsel for data protection, Deborah Margolis, gives ten tips for hospitality businesses to consider.