Click here for the latest Coronavirus updates from Fourth

Click here for the latest Coronavirus updates from Fourth

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Creative Ways to Weather This Storm

The restaurant and hospitality industry is especially hard-hit by COVID-19. What can be done to help?

This is an unprecedented situation, and while everyone is struggling to navigate these challenging waters, the hospitality industry is especially hard-hit.

What can you do to help your staff, manage your operations, and keep the lights on – even in the dark?

Get Creative

Stay top-of-mind with your loyal guests through social media. Some chefs are taking to Instagram to share recipes and tips for making favourite dishes at home.

For some restaurants, packaging excess stock into “meal kit” boxes can help generate some extra revenue, provide relief to guests stuck at home in self-isolation, and keep food from going to waste. Leon restaurants, for example, are transforming their restaurants into mini-supermarkets, to relieve long supermarket queues and help customers get food delivered right to their homes. Share tips and recipes for how to use up these ingredients to help customers feel connected.

Where that’s not possible, consider donating surplus inventory to food banks and local relief centres. You’ll be helping those who need it during this difficult time.

Takeaway/Delivery-Only 

Where supermarkets have become a collection of empty shelves, many guests will be relying on their favourite dishes from your restaurant to boost spirits, provide sustenance, and break up the monotony of self-quarantine.

For delivery to buildings with multiple flats, consider asking customers to accept deliveries at the front door, to limit person-to-person contact.

Where supermarkets have become a collection of empty shelves, many guests will be relying on their favourite dishes from your restaurant to boost spirits, provide sustenance, and break up the monotony of self-quarantine.  

Communication

Keeping your teams on the same page is critical. Ensure clear, consistent messaging to your staff. Share World Health Organization recommended procedures and mandates to keep staff and guests safe. As the situation evolves, keep your team in the loop with your own policies and next steps.

For Fourth customers, our cloud-based tools, like Fourth Engage, enable wide-spread and up-to-date communications with your staff. Teams can collaborate and propose shift swaps where necessary. For more on how to utilise these features and others, please feel free to reach out.

Patrons: How to help your favourite restaurant and hospitality businesses stay afloat

As a guest, there are many ways you can help your local favourites.

For many venues, takeaway and delivery options are still available and help support the industry.

Had to cancel a reservation? Consider purchasing a gift voucher. This provides the restaurant with revenue to help immediate cash flow and gives you something to look forward to on the other side of these challenging times.

We’re here to help. Below are some resources you may find helpful:

If you have questions about how your Fourth solution can help you manage these changes, please give us a call.

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