The freedom of a tight leash

Written by: Nicola Kelly-Davies

The freedom of a tight leash - finding the right balance in decentralised recruitment
Staff turnover in the hospitality industry is nearly 5 times the national all-sector average. Aside from the cost this represents to a business, this level of employee turnover can leave restaurants and hotels short on workers and vastly reduce overall productivity. One of the problems this presents is the time it takes to fill vacancies, when a business cannot afford to be short on staff.

While recruitment needs to be completed at the site level (after all, that’s where the new hire will be working reporting to the manager doing the hiring), site managers are not HR professionals and recruitment is just one of many different responsibilities sitting on their shoulders. With the best will in the world, it can be difficult to make sure every step is completed accurately.

On the flip side, HR departments need to make sure that internal processes are robust and cover all necessary steps like Right to Work. With so many procedural checkboxes to tick, finding the right distribution of responsibility between head office and managers on site can seem an impossible task – especially in a paper-based process.

By digitising the process, it’s much easier to decentralise recruitment while retaining the right controls. Each step can be made compulsory or optional to make sure the most important steps can’t be skipped, and instructions from HR make sure the site managers know exactly what they’re meant to be doing, when. And as the process is digital, it’s easy for everyone to see how things are progressing.

Technology also helps ensure vital Right to Work checks are properly completed and GDPR compliant. For example, when it comes to Right to Work checks managers often take photos of passports and documents and either email them to the HR team, or upload them to a central system. If these photos are not then deleted from the manager’s phone, this presents a GDPR non-compliance risk.

That’s why we use a specific Right to Work app during our Applicant Tracking process. Document photos are uploaded securely to the cloud so there’s no risk of anything being left on the manager’s phone, and step-by-step instructions guide managers through the process so nothing is missed.

Through technology, the whole recruitment process is streamlined and improved for everyone. HR teams get all the controls and information they need and can quickly see how things are progressing. Managers get a safety net to make sure they’re not missing any vital steps, and tools to help them speed up the process so they can fill vacancies quicker. Automatic notifications mean applicants are kept up-to-date, and because the process is quicker they can be through the process and starting work without delay.

To find out more about how our Applicant Tracking solution can help your business, get in touch.

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