There are many foes in the hospitality industry. They take the form of wasted time, effort and cash, and cause havoc and frustration for your employees and guests alike. The better you know them, the better prepared you and your team will be to overcome them. Stay tuned as we introduce you to the villains who thrive on operational inefficiencies and share our tips for how to fight the good fight.
Part One: The Desktop Demon in the Back-Office Lair
Hiding in every back office lair is a Desktop Demon. This Beast has backup in the form of printer issues, Excel-based reporting, inability to share data across systems, manual re-entry which leads to errors. Plus, manual back-ups and lost information, buried notices and wasted paper.
The Desktop Demon has the power to trap your managers in its Back-office Lair. It keeps them from interacting with their teams, spending time front of house with guests, and getting their work done efficiently. So how can you save them from these evil clutches, and empower them to do their jobs well?
With the right tools, your managers can be fully equipped to battle the Desktop Demon and other foes. With mobile solutions for managing inventory, receiving goods, counting stock, updating and amending schedules, processes are simplified and admin slashed. Notifications and updates help keep employees engaged so they stay longer, and Single Sign-On (SSO) means all your staff only have to remember one username and password to access all the tools they need.
All of this means your team has more time to focus on delivering a great customer experience, and will spend less time tethered to the back office with mindless admin.
Want to fight the good fight? Download our free eBook. We’ll help your managers defeat back-office villains and lead your hospitality business to victory.
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