We all know legislation is tightening around allergen labelling and calorie counts, but this isn’t the only reason hospitality businesses should seize the opportunity to get on top of this vital data. Increasingly, customers want to know what’s in the food they eat in restaurants and take away. Two million people in the UK have a diagnosed food allergy – which can make eating out challenging, stressful, and in some cases dangerous. As for healthier diets, three quarters of respondents to a recent survey were more likely to visit an outlet that published calorie information on the menu.
To meet the needs of these customers, product information must be not only readily available – on websites, apps and packaging, as well as onsite menus – but also easy to understand and always accurate. This is not easy to do. A recent poll conducted by the Food Standards Agency and Allergy UK revealed that 68% of diners said that front-of-house staff had a lack of knowledge of what was on the menu or in the food.
Of course, it’s complicated. You have to start with accurate ingredient data, which needs to be fully integrated into recipe and menu planning. The process must accommodate recipe variations, such as garnishes, toppings and substitutions and when changes happen, they must be reflected quickly across all customer contact points in all sites.
So, how can hospitality businesses grasp these complexities and give customers clear and accurate information with ease? Well, it may not come as a surprise that technology can help do the heavy lifting. Recipe and menu engineering solutions, like Fourth, enable you to build recipes in real time and allow ingredient data to flow through the system, so you can provide and publish detailed dish-specific information across your various customer touchpoints and review and refine your menus to keep them balanced. Coupled with sound processes, this gives everyone within the organisation access to up-to-date, accurate and auditable information every time, which they can in turn communicate with guests. So your customers always have a great experience when they dine with you as they know exactly what they’re getting – and as a result keep coming back.
To explore a simpler way to calculate nutritional information across your menus, moving beyond compliance and focusing on increasing customer satisfaction, trust and therefore sales check out our on-demand webinar.
Financial pressures are at an all-time high as we move into a second lockdown. We know supporting your employees’ financial and mental wellbeing is really important to you during these challenging times and hope that exploring Fourth X Wagestream will support you in these efforts, enabling you to give your team access to their furlough income on demand.
The hotel industry was faced with disruption and increased costs before the COVID-19 global pandemic. Since, restrictions on leisure and travel and new health & safety operating protocols have resulted in increased costs, fluctuating demand and reduced occupancy, covers and revenues, making it extremely challenging to operate profitably.
Suppliers serving the hospitality sector have unsurprisingly been adversely impacted by the pandemic, with reports of revenues of less than 10% of 2019 levels during the first lockdown.