Metrics matter. Understanding which ones you need to care about can have a big effect on your bottom line. It’s up to operational leadership to measure them, monitor them, and make them not only the focus of their annual initiatives – but to make those metrics important for restaurant managers too.
The impact of COVID 19 on our industry will be far-reaching and measured for years to come. What will business look like when we return, how will customers respond, and what level of staffing will you require to serve your customers?
The exponential growth of so-called Big Data is unprecedented and is matched only by its enormous potential to change the way we all live, work and think.
With various software and systems serving today’s hospitality industry, we’re surrounded by a huge amount of data. But with so much data on hand, getting the right information from the right data can be a huge challenge. So how do you make sure you get the information you need, when you need it?
Looking back can be a painful experience as there are always things you could have changed or could have done differently. But hindsight can also arm you for the future – showing what you should do more of and highlighting things you can do differently.