Customer Handbook

Our Customer Handbook and Common Queries

Fourth Resources

Common queries and where to get help

How do I sign up for the Customer Success Portal?

Click here to sign up. A pop-up box will guide you through the process so you can review articles, post ideas, raise requests, and set yourself up for notifications on topics you are interested in.

How do I find out more information about Fourth products and services?

Fourth’s website has a wealth of information on all of our solutions. Visit www.fourth.com to find blogs, webinars, white pages, customer references and lots of other useful content.

Where do I find system guides and updates on the products? And where can I submit a product suggestion?

Release notes, articles, guides and other “how to” information can be found on the Fourth Customer Success Portal Release notes can help you keep track of product enhancements to the solutions. There are easy to find articles and guides to help support you and a Product Ideas section to raise features you would like to see come to life!

I want to talk to someone about purchasing other Fourth Solutions for my business

We’re delighted you have an interest in using more of the Fourth platform to support your business. Please reach out to the customer care team via customercare@fourth.com and we will be in touch or call us on 0208-626-2525.

I have a technical issue I need help with – what do I do?

We know how busy everyone is – Use our Live Chat function to get support quickly by clicking on the blue Help in the bottom right hand corner at any time whilst using the Fourth Customer Success Portal. Or you can raise a request for support via our Submit a Request page. For more details regarding our Customer Support team, including the breakdown of our Service Targets, please visit Fourth – Support Policy.

I need help with a billing query – where do I go?

For any queries regarding your billing or any invoices you have been sent please reach out by emailing accounts@fourth.com.

I want to understand how I could use Fourth to work with our other systems

At Fourth, we consider our partners to be a vital part of our growing technology ecosystem. We’re committed to making partnering and integrations easy. All of the information on our standard integrations such as vendors, point of sale, Finance and ATS to name but a few, as well as details on our partnership program and all available API’s can be found on the Fourth Developer Hub.

I want to sign up for status alerts about Major Incidents

In the unlikely and unfortunate event of a Major Incident we do want to make sure you are aware of it so you can manage your business accordingly. By accessing the Fourth Status Page you can register to receive automated notifications for the solutions that are relevant for you.

I am a Payroll customer and need support with the processing of my pay run

Please email through any queries you may have via payroll@fourth.com or alternatively call our Payroll Bureau team on 01625-750-100 and we will be happy to assist you.

I am a Synel T&A biometric device or Synel App Customer and need support

Please email TandA@fourth.com for any support related queries.