Customer Community Terms of Use



Please read these terms of use carefully before you start to use this Customer Community platform (referred to in these terms as the "website") and its features including (without limitation) the discussion boards, forums, blogs and live chat and support features as these will apply to your use of the website. Fourth Limited ("we") recommend that you print a copy of these terms of use (these "terms") for future reference.

These terms govern your use of this website; you accept these terms in full. If you disagree with these terms or any part of them, you must not use this website. Please note that use of this website includes assessing, browsing or registering to use the website.

This website uses cookies. By using this website and agreeing to these terms, you consent to our use of cookies in accordance with the terms of our Privacy Policy and Cookies Policy.


This website located at is a platform operated by Fourth Limited.

Fourth Limited is registered in England under registration number 03887115.

Fourth Limited's registered address is 90 Long Acre, Covent Garden, London, WC2E 9RA. Our VAT number is 764526707.

You can contact Fourth Limited by email at


We may revise these terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update this website from time to time, and may change the content at any time. However, please note that any of the content on the website may be out of date at any given time, and we are under no obligation to update it.


Our website is made available free of charge to customers of Fourth Limited or a member of the Fourth group of companies.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

We do not represent that all content available on or through our website is appropriate or available in locations other than the United Kingdom. We may limit the availability of our website or any service or product described on our website to any person or geographic area at any time.

We do not guarantee that this website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access this website. You should use your own virus protection software.

Our discussion boards, forum and blog services are interactive and we are not responsible for any of the information which is posted on them or via them. We are not, and should not be considered, the author or publisher of any such information. Any opinions expressed on the discussion board, forum, blogs and/or other interactive parts of the website are those of the users and they do not represent any advice or opinions of Fourth Limited. Any recommendations or other information on the website is followed at your own risk. We do not warrant the accuracy or endorse any such material.

We reserve the right to remove any posts at our sole discretion and for any reason. Our right to remove posts should not be construed as an assumption of responsibility for the information contained on the website and no failure to remove material will constitute an endorsement or acceptance of it by us.


If you choose, or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at


We own and retain ownership of all right, title and interest in and to all copyright and other intellectual property rights subsisting in the content of the website and all materials and documentation accessible from the website including (without limitation) the Fourth knowledge library articles, "how to" guides, and solution release notes. We reserve all rights in our ownership of this copyright and other intellectual property rights and you have no right to use, download and/or copy the same otherwise than as agreed by us in writing.

You may view, download extracts, and print pages and/or other content from the website for your own business use, subject to the restrictions set out below and elsewhere in these terms.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not:

  • use any part of the content on this website for commercial purposes without obtaining a licence to do so from us or our licensors;
  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

If you print off, copy or download any part of this website in breach of these terms of use, your right to use it will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which it is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

You must not access without authority, interfere with, damage or disrupt any part of our website, any equipment or network on which our website is stored, any software used in the provision of our website or any equipment, network or software owned or used by any third party.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent.

When using the interactive features of this website, including the forums and blogs, you must not post messages, send private messages, post links to other sites or otherwise publish any content that:

  • may, or may be considered to, provoke, offend, threaten, defame, stalk or harass others;
  • contains libellous, abusive, sexually explicit or otherwise offensive material;
  • deliberately and repeatedly harasses other users through hostile behaviour which humiliates or undermines;
  • is deliberately false or controversial solely to annoy or offend another use;
  • may constitute an unsolicited commercial communication or other form of marketing without our express written consent;
  • might break the law or encourage any unlawful activity;
  • could be considered spam, junk mail, chain letters, money making or pyramid schemes;
  • is copied and to which you do not own the copyright; or
  • is in any other language other than English.

We reserve the right, at our absolute discretion and at any time, to:

  • edit, delete or move any material which has been posted to, appears on or which is distributed by our website and you; and
  • terminate a user's access to any part or the whole of our website.


Whenever you make use of a feature on this website that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in these terms (see Acceptable Use above). You warrant to us that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in these terms (see Acceptable Use above). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

You acknowledge and agree that all content and materials you upload to the website are non-confidential and may be freely published on our website.

Furthermore, you acknowledge and agree that you have no right, title or interest in any ideas, information, inventions and comments that you make to us (including, without limitation) in connection with any changes to and/or development of functionality in our solutions (your "suggestions"), and that we may in our absolute discretion decide to adopt your suggestions either in whole, in part, with modifications or not at all. To the extent that we do adopt any of your suggestions and develop solutions to incorporate them, we own all copyright and other intellectual property rights subsisting in the same.

Save as otherwise provided above, you retain copyright in all content and materials that you upload to and/or post on our website and you hereby grant to us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, and freely transferable licence (with the right to sub-license) to publish, use, copy, reproduce, distribute, prepare derivative works of, display, and perform in all and any media such content and materials for all and any purposes in connection with the website and/or our services.

The views expressed by other users on our website do not represent our views or values.

You are solely responsible for securing and backing up your content.


We moderate material after it has been posted on the website and will at that time determine whether it is suitable to remain on the website. Although our moderators actively monitor the website, they are not online 24 hours a day and users may post inappropriate material which we do not immediately detect. 

If you discover any content on the website which you considered breaches these terms and conditions, or which you consider is unacceptable, please notify the Community team immediately and a moderator will endeavour to review your comments as soon as they can.

We will decide, at our sole discretion, whether to remove content and/or warn and/or ban users who have breached these terms and conditions. We have the right to delete any account without prior notice or reason and our decision to do so will be final.


The content on this website is provided for general information only. It is not intended to amount to advice on which you should rely.

You must obtain professional or specialist advice before taking, or refraining from any action on the basis of the information provided on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.


By using this website, you agree that the exclusions and limitations of liability set out below are reasonable. If you do not think they are reasonable, you must not use this website.

These limitations of liability apply even if we have been expressly advised of the potential loss.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, this website; or
  • use of or reliance on any content displayed on this website.
  • loss of profits, sales, business, business opportunity, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of other websites accessible from links on this website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of Fourth solutions and/or associated services to you or the organisation for which you work, which will be set out in our standard terms and conditions and form part of the separate contract between your organisation and us. You can find our standard terms and conditions on our website.


Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


You hereby indemnify us and undertake to keep us indemnified against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts we pay to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms (or arising out of any claim that you have breached any provision of these terms).


Without prejudice to our other rights under these terms, if you breach these terms in any way, we may take such action as we deem is appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and /or bringing court proceedings against you.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and / or obligations under these terms.


If a provision of these terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted and the rest of the provision will continue in effect.


These terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to submit to the exclusive jurisdiction of the courts of England and Wales.


You can contact the Fourth Community team with any additional queries.

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