CASE STUDY

Burger King UK

Challenges

Burger King UK prides itself in its start-up mentality – innovative, data and scalable. While the initial inventory, workforce management with time and attendance helped BK UK build a strong foundation, the manual functions including the overuse of spreadsheets could no longer support their growing number of locations and expanding employee base. Some of the methods had multiple touchpoints which increased the potential for mistakes. All of these disparate systems complicated how BK UK’s ability to surface and analyse these important sources of data.

Results
  • Inventory Management– With a centralised inventory system for all locations is saving 2-3 hours per week per locationthat’s over 20,000 hours per year.
  • Workforce Management and Labour Productivity – The Fourth Platform outperforms manager forecasting efforts and is now the main source of forecasting guidance.
  • Fourth Analytics – Less time is spent aggregating data and more time is spent analysing data, which is allowing the BK UK team to think more strategically and create data-driven plans to improve each day.
  • HR & Payroll – The streamlined Time & Attendance process now consists of one point of data entry, mitigating errors in payroll and HR data collection

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Fourth has enabled us to solidify processes and if you look where we’ve come from in the past three years, it’s astounding. We can now confidently share data across the business and those less important tasks, are now automated. We are in a good place now and Fourth has been part of that journey – for the head office process and the site processes.

Clair Wentzel

Head of Information Technology, Burger King UK

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