As retailers prepare for the busy festive season, businesses are looking at how they can best manoeuvre the hurdles that the rising cost of living and impending recession present.
White Paper
Post-Pandemic Retail: Retail Leaders’ Plans and Predictions for the Industry
As lockdowns ease, what does the future hold for physical retail? And how can retail businesses best support their workforce?
The retail industry was one of the hardest hit by the pandemic. In 2020, retail sales volumes fell by 1.9% compared with 2019, representing the largest annual fall on record. These falls were particularly sharp during the national lockdowns; by April 2020, total retail sales volumes were 19% lower when compared with February levels. Alongside this, almost 190,000 UK retail jobs have been lost since the pandemic began.
These stats together with major shifts in consumer behaviour have led to significant changes in retailers’ priorities and the future of in-store retail. This report summarises the key trends across three key areas of retail: HR and personnel challenges, digital transformation, and the future of retail, and shows that retail businesses must invest in the right technologies to improve their workforce management, strategy, operations, and behaviours to keep pace with the rapid changes occurring in the industry.
Download a free copy of our Post-Pandemic Retail Report!
Discover plans and predictions for the industry and how retail businesses can best support their workforce.
Latest Resources
As we enter the festive season, the retail industry faces new challenges. So what are the emerging trends for retailers, employees, and consumers?
Hospitality staffing numbers are nearing pre-pandemic levels, but despite this positive shift in the sector’s recovery, operators are still under pressure to cope with increasing rates of pay, high staff turnover, and the changing make-up of the workforce.