The Science of Scheduling
For most hospitality businesses labour is the single biggest cost, and one which is only set to grow. For this reason, the question of how to 'control' labour has been pondered by operators for some time. Now more than ever it is vital to the long-term success of businesses that they are able to employ and deploy their teams for optimal revenue and customer satisfaction.
In this white paper, Karina Coen, Director of Labour Productivity at Fourth, discusses the traditional approach to labour scheduling and explains why successful hospitality businesses are embracing a new 'science' in scheduling staff, to increase profits and provide a better customer experience.
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