Workforce Management

Managing people is the key to success. We give you all the tools you need.

People are the greatest asset, opportunity and threat, and the biggest cost for a hospitality business, so it’s important to fully understand all aspects of your workforce. Fourth Analytics uncovers the mysteries of the workforce, unlocking this information like never before.

The Challenges

It’s difficult to see the direct impact between the policies and processes the business puts in place, and the results.
It’s hard to keep track of starters, leavers, training, holidays and absences.
Information comes in formats that are difficult to interpret.
It can be difficult for HR directors to get the facts they need to really lead the people agenda.
Performance reviews often lack tangible data to lead the discussion.

Fourth Analytics gives you one version of the truth. When it comes to your staff, our workforce management analytics turn your data into real information. Now you can visualise, interrogate and interact with vital information in seconds

Key Benefits

All HR information delivered in one place – absences, performance issues, average revenue per check, average clock in times, average tip earnings, and much, much more.
Truly understand the impact of employee projects and policies, and spot key trends.
Identify efficiency opportunities, potentially saving up to 2% in labour costs.
See what’s important to your business with customisable dashboards.
See over- and under-spend with payroll analysis reporting.
Employee balanced scorecards deliver factual insights into employee performance.

Features

HR

The Problem
You can only truly understand your business performance when you understand the trends behind your HR data. Unfortunately, this is often in silos and extracting the intelligence is complex at best and impossible at worst.

Our Solution
Fourth Analytics’ smart charts and graphs show you the trends in all your starters and leavers and their training, holidays and absence data. With Fourth’s HR software solutions, automated KPI reporting takes seconds not days. Gender splits and job function analysis are now easy to see.

1. Track your staff’s attendance record
2. Track your staff’s attendance record according to your own thresholds and parameters
3. Alerts staff not clocking in or out or both
4. Easily see the best and worst performing sites for hours paid vs hours worked
5. What can one site learn from another?

1. Plots your menu items against each other by profitability and popularity
2. Showing which menu items may need re-evaluating
3. And highlights profit improvement opportunities by showing where selling prices are too low

staff-absence-analysis — 1. Track absences by reason
2. Track absences by month

Labour

The Problem
Accurate data on true business performance, whether it’s labour productivity, recruitment or staff retention, is hard to find and even harder to extract and interpret. Poor patterns are missed and subsequently repeated.

Our Solution
Now all the intelligence in your data is transformed into graphical information. Automated staff turnover reporting shows why you lose people and where you are recruiting well, by brand, GM and region. Meanwhile, reports such as gender pay gap analysis help you comply with legislation and regulations. Automated actual versus budget labour reporting shows your true labour cost in seconds, while automated forecasts show how well sites are scheduling. At a glance you can see which areas need attention.

daily-labour-1 — 1. Easily see the varuiance between actual hours vs required hours to meet forecast demand
2. Highlights overstaffing by timeslots

daily-labour-2 — 1. See when the biggest areas of labour overspend occur
2. See who the best – and worst - performing Area Managers are

leavers-analysis — 1. See leavers by Area Manager
2. What can one AM learn from another AM?
3. Many returning home to their country of origin: too much reliance on transient labour?
4. Loss of staff to the competition: do paty rates need addressing?

staff-turnover — 1. Is this disparity in Leavers' gender in line with the overall gender mix?
2. Why is Brand B losing more people than Brand A?

Employee Balanced Scorecard

The Problem
Bringing together all of the data for a particular employee can be almost impossible. You need to look at absences, performance issues, average revenue per check, average clock in times, average tip earnings, penetration of starters and drinks, and a whole lot more.

Our Solution
The Employee Balanced Scorecards in Fourth Analytics bring together all key data related to the employee and make it easy to compare performance against their colleagues. These insights help highlight training opportunities and make sure the stars in your business can be recognised for their performance.

Payroll

The Problem
Transient, seasonal, part-time and full-time workers are paid hourly, weekly or monthly with differing pension contributions, which often results in errors and staff being overpaid. True payroll performance analysis can be costly and labour-intensive.

Our Solution
Smart charts in Fourth Analytics show you what’s really happening. At a glance, the dashboards show you all your data any way you need it, so you can make sure your staff have the right pay and the right pension every pay period – with no overspend.

payroll-analysis-1 — 1. See gross to net pay history
2. And payment/deduction type history

payroll-analysis-2 — 1. See gross to net pay history by AM

Compliance

The Problem
On top of everything else, you also need to contend with increasing legislation and compliance, such as increases in the National Minimum Wage and Gender Pay Gap Reporting. Staying on top of all of this can feel like an uphill struggle.

Our Solution
By bringing together key workforce information in a single place, Fourth Analytics can simplify the creation of key reports to ease compliance. For example, gender pay gap reports can be created at the touch of a button, with additional insights into how tips and service charge payments impact the gap.

Want to find out more? Contact Us

Editions

Our Workforce Management solution is available in four Editions, depending on how much control you want.

fIND OUT MORE ABOUT EDITIONS

Workforce Management blog posts for you

Hospitality Reporting: the importance of hindsight

October 29, 2018

Written by: Andrew Levey

Looking back can be a painful experience as there are always things you could have changed or could have done differently. But hindsight can also arm you for the future – showing what you should do more of and highlighting things you can do differently.

Are you ready to be transformed?

August 6, 2018

Written by: Andrew Levey

Smart operators are having revolutionary conversations with their technology suppliers. Instead of buying single clever products, they are asking them to help transform their business.

Product Tours

Workforce Management Analytics product tour

Webinars

Pete Dalby shows how you can eliminate hours of work and remove human errors with automatic creation of reports and dashboards, that give all data in one place so you can make better decisions and increase profits.

White Papers & Guides

Just because something can be measured doesn’t mean it should be. Selecting the right KPIs, measuring them accurately and quickly, and making them visible across all levels of the organisation is key to success and growth.

Fourth Analytics provides the depth of analysis and detailed information our hotels need – particularly in showing trends, giving long term overviews and high level summaries. It flags trends for further investigation and also provides fact-based confirmation of what we originally suspected. Where necessary, we can then drill into our Fourth solution to a fine level of detail to enable us to take positive action. An example of this positive action was increasing our level of part-time and flexible labour after Fourth Analytics helped quantify an imbalance in our staffing profile. Now we have a greater percentage of employees on part time and flexible contracts, with the obvious effects on the bottom line. I would certainly recommend Fourth Analytics to any hotel operator wanting to understand and act upon trends, improve operational efficiency and help spot and eliminate unnecessary spend.

Andrew Elvin HR Programme Manager

Like what you see?

Our team is here to answer any questions you may have.

Or just start a conversation.

Specs

All you need to run Fourth’s products is a device with an internet browser. Yup, that’s it.