Workforce Planning

Increase productivity with Fourth's next-gen workforce planning software

Workforce forecasting, scheduling and time and attendance can cause headaches. Getting the right people in the right place at the right time every time needs to be more than an ambition - it needs to be a reality.

Meet Your Challenges

  • Create perfect rotas with super accurate demand forecasting technology.
  • Gain total management control with accurate wage reporting and sales forecasting.
  • Reduce materially the costs and inefficiencies of lateness and absenteeism.
  • Make sure all tasks are completed and logged by the manager.
  • Manage service charges, tips and tronc allocations with complete compliance.

See your profits rise, your speed of service improve and your customer satisfaction increase. With intelligent workforce management analytics, you can make even smarter decisions.

Key Benefits

  • One version of the truth avoids duplications and errors.
  • Simple interface with advanced intelligence behind the scenes enables exceptional usability.
  • Easy-to-use tools help you never over- or under-staff again.
  • Real-time time and attendance integration with rotas helps create optimised schedules.
  • Multiple levels of rota approval and snapshot comparisons give you insight into your workforce requirements.

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Features

Demand Planning

The Problem
Traditionally, forecasting demand has been manual, unreliable and inaccurate, resulting in too many staff - or too few. You never want to turn customers away or make them wait too long. When you are already dealing with lateness and absenteeism, your manager is left firefighting.

Our Solution
Our demand planning software transforms forecasting from clunky and manual into a smooth, easy process. Now you can understand your customers' behaviour in detail and ensure everything revolves around that. Our demand forecasting solution uses predictive analytics to help you better meet your customer demand.

Labour Productivity

The Problem
You need not only the right type of staff to meet customer needs - you also require the correct number of team members at any given time. Getting it wrong means wasted labour spend, potentially dissatisfied customers and lost profits.

Our Solution
Our labour management software system factors in trends, local weather and events. It deploys the right type of labour by role and by area, to get the right number of people required at 15-minute intervals. It's easy to use, and intelligence behind the scenes and advanced analytics help drive even better decision making. Now you can delight customers by having the right people there to look after them.

Labour Productivity Video

 

Scheduling

 

Scheduling

The Problem
As you know only too well, it can be nearly impossible to get a complete picture of rotas across multiple sites. Errors go undetected, costs are incurred after it's too late, and profits and efficiency are the casualties.

Our Solution
Our easy-to-use workforce scheduling software provides fully-costed wage forecasting. It gives you multiple levels of rota approval and snapshot comparisons - and a complete view of employee work patterns across multiple sites for total control. Sophisticated exception reporting saves management time. Accurate wage reporting and sales forecasting help you stay in control. And with Fourth Analytics, you'll be able to spot and react to trends fast.

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Time & Attendance

The Problem
Managing attendance across multiple sites is challenging. Your employees sometimes arrive late, take long breaks, leave early or don't come in at all. All this missed time frustrates the manager, compromises customer service and contributes directly to lower margins.

Our Solution
Our biometric identification time and attendance solution is fully integrated with HR and POS systems to ensure accurate and timely attendance. Data is sent automatically to the scheduling tool, enabling managers to easily control pay. No more employee form-filling and no more manual input and reconciliation. Significant savings result from reduced lateness and lowered absenteeism, as well as the tool's ability to automatically factor in unpaid breaks. With Fourth Analytics, you will also see the trends and underlying story.

Time & Attendance

 

Manager Workflow

 

Manager Workflow

The Problem
Operational efficiency depends on your managers carrying out the tasks required each shift. It should work like clockwork, but the reality is often different. Unforeseen customer rushes, running out of stock or dealing with unauthorised staff absences mean that each manager is often too busy firefighting to plan ahead.

Our Solution
With Fourth's workflow solutions, you get maximum operational efficiency everywhere, all the time. All daily tasks, from amending and signing off yesterday’s shifts to reviewing today’s sales and labour forecast, are taken care of. The manager workflow tool shows all tasks clearly and logs each task as it is completed. Now there will be no more dropped balls, just operational efficiencies.

Tips & Tronc

The Problem
Complying with the rules around tips allocation can be a minefield. Opportunities to fall foul of guidelines abound. How do you account for and distribute tips, while continuing to motivate your employees to deliver great service and stay compliant with required policies?

Our Solution
Now you can facilitate service tips and tronc allocation with complete compliance with tronc distribution policies. Fourth manages reserves during quiet periods, and keeps all tips secure via controlled access. Using this tool you are able to transfer tip data from rotas automatically, and send it straight to payroll - no misunderstandings, no fuss.

Tips & Tronc Product Tour

 

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Workforce Planning blog posts for you

How to forecast demand in the hospitality industry – 4 proven steps

Written by: Dom Daly

Demand forecasting is never easy: getting it wrong can lead to loss of potential sales, wastage and, worst of all, unhappy customers. The issue with knowing how to forecast demand is that it takes a lot of experience, and sometimes experience doesn’t appear until just after you need it.
...Productivity was a significant opportunity [and] .... we elected to partner with Fourth.We wanted a focus on recognising labour hours as a valuable resource and deploy them more effectively. Our P&L is now in better shape as a result ... we believe that through a combination of ...saved hours and some redeployed hours (to drive sales) we will reduce our labour spend as a percentage of sales, by a full 1%.

Dave Ross CFO

Fourth’s labour & payroll solution has streamlined our processes and allowed time savings, whilst also allowing heads of department to have more input and ownership in the process. It offers a high level of audit and control capabilities, and the built-in HR compliance measures are great.

Rikki Gajjar Financial Controller

Specs

All you need to run Fourth’s products is a device with an internet browser. Yup, that’s it.