Success Services

We’re partners in your continued success.

We Get You up and Running Fast and Take Care of You for the Long Haul

As a provider to the hospitality industry, we know you have high expectations when it comes to the service you receive. That’s why we work hard to provide knowledgeable, professional, attentive service, and are proud of our customer satisfaction scores.

 

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Fourth Academy

Users can learn key functionality quickly whenever it’s convenient to them through our digital, mobile-friendly platform. Plus Masterclasses help super-users and senior management get to grips with more in-depth functionality.

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To get your staff up and running quickly and efficiently, our user-level training is available through the Fourth Academy – a digital, mobile-friendly platform that empowers users to learn key functionality quickly and effectively, whenever it’s convenient to them. Hand-in-hand with the Fourth Community, the digital learning platform helps users familiarise themselves with the solution for a confident start.

Masterclasses

Our Masterclasses for senior management and super-users of the solution, which take a more in-depth look at operational functionality along with system configuration. Our experienced solution consultants understand the complexities of the hospitality industry, and are ready to help you tackle them with the Fourth Platform. These workshops build on the knowledge gained from Fourth Academy, and get into the more specific usage for your organisation.

Can’t get enough? Continued learning is available, and our Learning Design team is happy to help find the right fit for you.

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Solution Consulting

We’ll guide you through the whole process of setting up your solutions, so you can get confident in using our products, gain adoption from your teams and lower costs in no time. 

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The Solution Consulting Team are industry and Fourth experts who support our Customer Success and Customer Care teams to ensure you get the most return on investment when using our solutions. 

The first step is a Discovery Call with a member of the team, so we can get a deep understanding of your requirements, understand your concerns and, importantly, ask the right questions to focus on the quick wins and areas of highest opportunity for your business.

By understanding your business focus and goals, we can quicker realise further benefits from your Fourth solution. The team will focus on key questions to understand your current business processes, challenges and potential process improvement. We’ll then put together a Solution Scope document so we can transparently share our recommendations, areas of focus and potential timelines.

 

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Fourth Community

Easily find and share information in our online platform. Here you’ll find our extensitve Knowledge Library and have the opportunity to collaborate with our users and Fourth experts. 

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The Fourth Community offers a wide array of resources, information, answers, and content to keep you up to date on all our solutions. The Knowledge Library shares articles and step-by-step instructions, empowering users to get the most out of our solutions and providing answers to queries as quickly as possible.

You can create discussions and post queries to the Fourth Community, where our solution consultants (and customers who may have had the same question) can respond to help you get the information you need. The online platform is available and accessible from anywhere, so hints and tips are always on hand. 

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Service and Support

All our customers benefit from live 24/7 phone and email support, so we’re here for you when you need us. 

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We encourage our customers to explore the Community to gain instant access to a wealth of information and answers to queries. But sometimes, you may need a little extra support. Our Service Team is the main point of contact if you experience something unexpected while using one of our solutions. They will ensure that you and your business are fully supported and that you get what you need as quickly and efficiently as possible.

Our team is dedicated to finding the right resolution for you. We also offer support for administrators and supporting users, to equip them with the tools needed to navigate the system as seamlessly as possible. Available 24/7/365, our dedicated office of technical support specialists is just a call away.

Clarity and transparency are important to us. We offer custom dashboards within the Fourth Community so you can track the status of your cases. Our IT Service Management (ITSM) system allows you to create new and monitor existing inquiries at any time. We’ll work hard to get your queries answered and any issues resolved so you can get back to focusing on what you do best.

 

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