Compliance Q&A with Ogletree Deakins Labor Attorney

As if trying to keep their people and operations afloat during a pandemic wasn’t challenging enough, combative federal and regional updates have forced hospitality leaders into a dizzying cycle of crisis management.

Technology-First Culture – Smokey Bones Webinar

We spoke to Hal Lawlor, COO of Smokey Bones, to discuss the operational challenges they’ve faced during the pandemic, how they were able to grow a ghost kitchen model overnight, and how they intend on sustaining a successful footprint in this space by honing in on their technology-first culture.

Best Practices in Crisis Communications

Furloughed, let go, ‘essential’ – regardless of employment status leaders have a responsibility to their teams to keep lines of communication open. With uncertainty being the one consistent thing most operations are dealing with, people are holding on to familiarity more than ever.