As vaccines rollout and the world shifts from “unprecedented times” back to something resembling the old normal, the travel industry will benefit significantly from the return to family holidays and business trips. Pandemic restrictions and lockdowns have hit hoteliers and their staff hard, forcing them to downsize staff and prioritize digital solutions that allow them to do more with less. Process automation and data insights into performance and guest sentiment are top of mind as they begin the long road to recovery.
Managing inventory to effectively limit waste and avoid over or under-ordering, while ensuring great guest experiences, is essential. An analytics platform that pulls together real-time data points covering every aspect of the procure-to-pay process is critical when understanding how demand has changed and continues to evolve. With hotels, procurement extends across the entire purchasing gamut – from steak to lightbulbs.
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