Eataly Case Study

Eataly Leverages Purchase-to-Pay and Inventory Solutions to Simplify and Scale Marketplace Operations

The global brand Eataly is the largest Italian marketplace in the world, comprising a variety of restaurants, food and beverage counters, bakery, retail items, and a cooking school, all under one roof.

The first opened in Italy in 2007, with dozens more following in Italy. In 2010 the first New York Eataly opened, with more launched across North and South America, from New York to São Paulo and across wider Europe and Asia.

There are now almost 40 stores globally, all still true to the original principle of offering high quality Italian foods, available to everyone, at fair prices and in an environment where people can shop, taste and learn.

Adam Saper is a managing partner and CFO of Eataly USA, responsible for the financial and technology systems. His goal is to implement as much technology as possible to improve efficiency.

Challenges

• Outdated system had limitations with reporting
• Disjointed efforts and lack of visibility into store-to-store processes
• Data received was slower to accumulate than needed

Results

• Complete control and visibility over procurement from store-to-store
• Accurate tracking of cost of goods sold for each site
• Timely, actionable data enabled quality of service to increase
• Reduced time closing the books