CASE STUDY
Flix Brewhouse
Read how Flix is utilizing HotSchedules to train every member to deliver fast, high-quality service, every showing
Flix Brewhouse Streamlines Training with HotSchedules
Whether you want brunch and a rom-com or pizzas and the latest Oscar favorite, Flix can make it happen.
Find out how Flix ensures that they’re training every team member to deliver fast, high-quality service, every showing with the help of Talent Development powered by SchooX.
Check out how the Flix team equips its training staff with Talent Development, a learning and performance management system that team members, managers and operations support executives can access right from their smartphones.
CHALLENGES
- Lack of a structured training program
- Team members weren’t engaged in training sessions
- Customers experienced long wait times for service
RESULTS
- 71 custom training courses (and counting)
- 8.75 average e-learning hours per team member
- 4,820 total hours clocked in the Flix Academy
- 10,000+ training courses completed to date
- 100% course completion rate among team members
- Increased sales and improved service times
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Now, our team members strive to learn and want to be in the loop; they’re fully engaged. Getting points and checking their status on the leaderboard has become competitive. They eat it up.
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