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Mandarin Oriental Case Study

Learn how Mandarin Oriental has scaled operations and standards of service

The Americas division invests more time into its legendary service by simplifying inventory & procurement

Mandarin Oriental Hotel Group has scaled operations and standards of service since the global hotel chain was first established in 1963. In 2012, it was time to invest in a new inventory and procurement solution that would enable continued success.

  • Laborious manual inventory management
  • Error-prone processes negatively impacting reporting
  • Rogue purchasing

  • Real-time, accurate reporting
  • Seamless integrations with Finance teams and POS
  • Corporate visibility into each location’s performance
  • Thorough documentation so any delays can be investigated quickly

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I’d certainly recommend Fourth’s purchase to pay and inventory solution to other hotel groups. What sets Mandarin Oriental apart from other hotels is our attention to detail and our legendary service, and service is also one of the things that sets Fourth apart from the competition, too.

Ken Eng

Operations Controller, The Americas, Mandarin Oriental

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