We spoke to Hal Lawlor, COO of Smokey Bones, to discuss the operational challenges they’ve faced during the pandemic, how they were able to grow a ghost kitchen model overnight, and how they intend on sustaining a successful footprint in this space by honing in on their technology-first culture.
In this on-demand session we cover:
- Ghost kitchen pivot: partnership with Kitchen United, KPIs, and expansion
- Building a ‘Technology First Culture’ with engaged teams and customers
- The Smokey Bones off-prem strategy for the long haul
- Q&A after the discussion
Register to receive the recording as well as other related resources.
Watch the Webinar On-Demand
Complete the form below to be directed to the on-demand recording
Additional Content You Might Also Appreciate
Hoteliers from independent bed-and-breakfast concepts, global hotel chains, and everything in-between have faced immense challenges throughout the pandemic.
Suppliers in the hospitality industry have been adversely impacted by the pandemic, with reports of revenues of less than 10% of 2019 levels during the first lockdown.
Who is ready to say goodbye to 2020? I think the answer to that question is one that we can all agree on. But before we take off for the holidays and get ready to put it all behind us, there are some end-of-year tasks that Payroll and HR teams need to take care of to get ready for the new year.