We spoke to Hal Lawlor, COO of Smokey Bones, to discuss the operational challenges they’ve faced during the pandemic, how they were able to grow a ghost kitchen model overnight, and how they intend on sustaining a successful footprint in this space by honing in on their technology-first culture.
In this on-demand session we cover:
- Ghost kitchen pivot: partnership with Kitchen United, KPIs, and expansion
- Building a ‘Technology First Culture’ with engaged teams and customers
- The Smokey Bones off-prem strategy for the long haul
- Q&A after the discussion
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