Technology-First Culture: How Smokey Bones Serves “Anytime, Anywhere”
We spoke to Hal Lawlor, COO of Smokey Bones, to discuss the operational challenges they’ve faced during the pandemic, how they were able to grow a ghost kitchen model overnight, and how they intend on sustaining a successful footprint in this space by honing in on their technology-first culture.
In this on-demand session we cover:
Ghost kitchen pivot: partnership with Kitchen United, KPIs, and expansion
Building a ‘Technology First Culture’ with engaged teams and customers
The Smokey Bones off-prem strategy for the long haul
Q&A after the discussion
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