This has been a challenging year for everyone working in hospitality. Everywhere you look, there’s news about hospitality operators closing their doors, trying to pivot to a new way of operating their business, or, devastatingly, concluding that they can’t survive through the COVID crisis. Throughout the 20+ years serving this industry, we have been through many economic crises, but nothing compares to what we’re facing today.
Like all organisations that serve the hospitality industry, Fourth is also feeling the impact. Yesterday, we had to take the heart-breaking action of furloughing or laying off roughly a third of our team members. It is our hope that as the industry begins to recover, we can welcome many of those employees back. We just don’t know what the future holds. We also asked many team members and the entire leadership team to take a pay cut to help save team members and to help customers where we can.
To our team members impacted by these measures, we already miss you. You were not affected because you did anything wrong. You have been an important part of our culture and our success and we want to recognise you for your contributions towards this.
As a company, we are wholly committed to doing all we can to move forward through this crisis and into recovery as quickly as possible. We will do it with smaller teams and budgets, but we pledge to stay in touch with our customers, to deliver our service level commitments, to help out in any way we possibly can, to be ready to help customers ramp back into full service when they can, and to continue on as a viable company for years to come.
Hang in there. A brighter dawn is not so far away.
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