Whitepaper

Post-Pandemic Retail: Retail Leaders’ Plans and Predictions for the Industry

As lockdowns ease, what does the future hold for physical retail? And how can retail businesses best support their workforce?
The retail industry was one of the hardest hit by the pandemic. In 2020, retail sales volumes fell by 1.9% compared with 2019, representing the largest annual fall on record. These falls were particularly sharp during the national lockdowns; by April 2020, total retail sales volumes were 19% lower when compared with February levels. Alongside this, almost 190,000 UK retail jobs have been lost since the pandemic began.

These stats together with major shifts in consumer behaviour have led to significant changes in retailers’ priorities and the future of in-store retail. This report summarises the key trends across three key areas of retail: HR and personnel challenges, digital transformation, and the future of retail, and shows that retail businesses must invest in the right technologies to improve their workforce management, strategy, operations, and behaviours to keep pace with the rapid changes occurring in the industry.

Download a free copy of our Post-Pandemic Retail Report!

Discover plans and predictions for the industry and how retail businesses can best support their workforce.

Congrats, your download is ready!

Click the download button to access your free resource.

Additional Content You Might Also Appreciate

The Four Seasons Hotel Case Study

The Four Seasons Hotel Case Study

Throughout the years, the iconic Four Seasons Hotel, Park Lane, London, operated with a traditional labour model, hiring core team members on 40 hours contracts to ensure maximum coverage to deliver the five star experiences their guests had come to expect.
STORY Hospitality Case Study

STORY Hospitality Case Study

STORY Hospitality is an extraordinary hotel management company, scoring top marks for the service they provide to those that entrust them with their properties, as well as the world-class experiences provided to their guests.
The Challenge of Food Waste in Hospitality

The Challenge of Food Waste in Hospitality

Food waste is a major climate, commercial and community issue. In monetary terms, it costs the hospitality and food service sector more than £3.2bn each and every year – money that should be fed back into business and not bins.
The Four Seasons Hotel Case Study

The Four Seasons Hotel Case Study

Throughout the years, the iconic Four Seasons Hotel, Park Lane, London, operated with a traditional labour model, hiring core team members on 40 hours contracts to ensure maximum coverage to deliver the five star experiences their guests had come to expect.
STORY Hospitality Case Study

STORY Hospitality Case Study

STORY Hospitality is an extraordinary hotel management company, scoring top marks for the service they provide to those that entrust them with their properties, as well as the world-class experiences provided to their guests.
The Challenge of Food Waste in Hospitality

The Challenge of Food Waste in Hospitality

Food waste is a major climate, commercial and community issue. In monetary terms, it costs the hospitality and food service sector more than £3.2bn each and every year – money that should be fed back into business and not bins.

Want to learn more or have questions?