Making Labour Management A Primary Goal
Control labour costs and deliver a great customer service through next generation labour forecasting and dynamic scheduling.
Getting the Balance Right With Next Gen Forecasting
Fourth’s modern forecasting engine measures local service demand by tracking every item or service sold by time and location to reliably predict future sales patterns.
Combining future sales patterns with specialised algorithms that capture service drivers, upcoming events and local weather forecasts provides businesses with a highly reliable and scalable way of forecasting future labour demand and costs.
Fourth provides three forecasting models designed to meet different business needs and priorities. Each model integrates seamlessly into a dynamic scheduling tool, allowing managers to build staff schedules fast and efficiently, while visually tracking labour targets, calculated by the forecasting model.
Budget-Driven to Keep Labour Costs at Bay
A simple and effective way to manage labour hours and costs is to adopt a forecasting approach that sets a fixed wage percentage of daily sales to calculate a daily labour budget. Keeping track of the daily budget and monitoring over or under spend allows a business to schedule the right labour hours required to deliver a consistent customer service, while controlling labour costs across all work areas and locations.
Time-Driven Optimal Labour to Maximise Sales
Sales go up and down during different times of the day, across different periods of the week. Being understaffed at busy times leads to a lost customer or customers receiving a poor service. Being over-staffed during quiet periods, lowers employee motivation and impacts profit. Harness a labour forecasting approach that identifies item sold and precise time of sale to calculate the optimal labour hours needed to satisify all variables in sales demand, to not only maximise revenue but protect profit.
Labour-Driven by Actual Service Demand
Businesses that offer multiple services across different departments depend on different types of labour, performing different activities, at different times of the day, across different periods of the week. Balancing labour demand and controlling labour costs across all departments is prone to error, manually demanding and very time consuming. Deploying a forecasting approach that allows labour standards to be adapted quickly to meet actual service demand allows a business to constantly flex their labour model to fit the needs of their business when servicing a dynamic and unpredictable market.
Analyse Your Business End-to-End
Sophisticated exception reporting saves time. Accurate wage reporting and sales forecasting help you stay in control. And with Fourth Analytics, you’ll be able to quickly spot and react to trends.
Make Sense of Your Data
Dynamic, timely dashboard reporting on scheduling activity, how operations are flexing labour and whether deployment levels are too high or low when compared with budget and forecast. Drill down by area, location, daypart and hour.
Offer Mobile Self-Service
The mobile scheduling app makes sure everyone can see the most up-to-date version of the rota. Managers can offer open or split shifts, or emergency shifts if an employee is absent, and approve shift swaps from their mobile device. Employees can use their mobile to volunteer for open shifts, arrange swaps or suggest unavailability.
Time & Attendance
- Add on our integrated Time and Attendance solution so that data is sent automatically to the scheduling tool, enabling managers to easily control pay. No more manual input and reconciliation. Less lateness and absenteeism mean significant savings.
- Choose from a range of time and attendance hardware options, including biometric readers and facial recognition. All options are fully integrated with HR and POS systems to ensure accurate and timely attendance tracking.
Tips & Tronc
Now you can allocate service tips and tronc in complete compliance with tronc distribution policies. Our software manages reserves during quiet periods and keeps all tips secure via controlled access. Transfer tip data from rotas automatically and send it straight to payroll.
“Fourth has enabled the daily examination of the efficiency of rotas versus expected sales, across the 690 sites. By focusing on the exceptions, we can use the ‘best in class’ performance to help the underperformers maximise sales and profit. We saved £4 million in one financial year. Driving efficiency is not about cutting labour, it’s about putting the right people on at the right time, and recognising individual work preferences. Again, here data is key. I like the fact that I can challenge our teams with fact-based data, and I know Fourth is at the forefront of that kind of data analysis.”
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