Why Most Restaurant Technology Rollouts Fail & What Actually Works at Scale

Today’s restaurant leaders can’t ignore new technology. From labor planning to digital ordering and guest experience tools, new systems are now a constant part of running a modern restaurant business.

But the real challenge isn’t deploying the technology: it’s earning operator trust, driving adoption in the field, and making sure the system actually works in day-to-day operations.

Join Shawn Harris, former EVP and CIO at Red Lobster, for a candid conversation on why rollouts often stall and what leaders can do differently. Drawing on experience leading technology strategy across 690 restaurants, Shawn shares practical lessons on building operator buy-in, piloting in real-world environments, and working with partners who truly understand your business.

Tune in to hear:

• Why technology behaves differently at scale
• How operator involvement can make or break a rollout
• What separates true tech partners from vendors
• How to pressure-test systems before full deployment
• Ways to drive adoption across hundreds of locations