A Word to our Customers Regarding COVID-19
Tuesday, May 12, 2020
We have spoken to many of you over the last few weeks about how we can help facilitate your successful return to business. Overwhelmingly, your concerns have been centered around how to create a safe and healthy work environment for both employees and guests.
With input from a customer task force, we are quickly working to develop a new feature in HotSchedules to help you do just that. An in-app survey will soon be available on both web and mobile apps so that employees can declare their fitness to work before starting their shift. The survey, at no additional cost to our customers, will offer the following:
- Simple, digital health survey for employees to submit prior to arriving for their scheduled shift.
- Alerts for both managers regarding survey completions and employees to remind them to take the survey.
- Reporting to help managers identify who is fit to work and what shifts require coverage.
- Secure and confidential storage of survey data
More details are coming soon, so watch for updated via our customer eNews. If you are not currently receiving the eNews updates and would like to, please send your email address to email@example.com.
The HotSchedules Team
Thursday, April 9, 2020
This has been a challenging year for anyone working in restaurants and hospitality. Everywhere you look, there’s news about restaurants closing their dining rooms, trying to pivot to a new way of doing business, or, devastatingly, concluding that they can’t survive through the COVID crisis. Across our more than 20 years serving this industry, we have been through many economic crises, but nothing compares to what we’re facing today.
Like all organizations that serve the restaurant industry, HotSchedules is also feeling the impact. Yesterday, we had to take the heart-breaking action of furloughing or laying off roughly a third of our team members. It is our hope that as the industry begins to recover, we can welcome many of those employees back. We just don’t know what the future holds. We also asked many team members and the entire leadership team to take a pay cut to help save team members and to help customers where we can.
To our team members impacted by our cost-cutting measures, we already miss you. You were not affected because you did anything wrong. You have been an important part of our culture and our success and we want to recognize you for your contributions to this point.
As a company, we are wholly committed to doing all we can to move forward through this crisis and into recovery as quickly as possible. We will do it with smaller teams and less budget, but we pledge to stay in touch with our customers, to live up to our service level commitments, to help out in any way we possibly can, to be ready to help customers ramp back into full service when they can, and to continue on as a viable company for years to come.
Hang in there. A brighter dawn is not so far away.
Clinton Anderson, CEO
Friday, March 27, 2020
We know this is an incredibly difficult time for everyone in restaurants and hospitality, and we want to reassure you that we are committed to supporting our customers through the COVID crisis. As a company who receives the bulk of its revenue from the restaurant and hospitality industries, we have great empathy for the dire situation the pandemic has created, as we too are taking actions to respond to the situation.
We are reviewing modeling from other countries to gain a better understanding of the length and severity of the impact to our business and those of our customers. We are making hard decisions about how we change our operating model to keep our team members safe, while supporting our customers with the same care and compassion we’ve had for the last twenty years.
Please expect direct communications from our Customer Success Team (CSM) by phone, email or both over the next several days.
Thank you for your patience and understanding,
The HotSchedules Team
Friday, March 20, 2020
We know you’re hurting. We’re working to help where we can.
We’re working with our finance and legal teams to understand what relief we are able to provide on a case-by-case basis, while still maintaining our service level commitments to our customer base. We know this is urgent and we’ll be sending an update early next week.
Until then, we’re working hard to provide resources, inspiration and ideas to you, including:
- Our Blog – where we’re sharing creative ideas to help and ways to use our solutions to aid in communication
- Our Social Channels – where we are curating industry and adjacent industry brand news indicating who is hiring right now
- A new webinar and content series with helpful, educational material to support you and your managers during this crisis. Emails will be coming about this.
Stay tuned for more information shortly.
The HotSchedules Team
Tuesday, March 16, 2020
We want to extend our support and understanding regarding the impact the Coronavirus is having across the Restaurant and Hospitality industries. We know this is an incredibly difficult time, and we want to reassure you that we are committed to meeting our service level agreements to you. As such, we are introducing measures to continue supporting you, while also protecting our teams.
The bulk of our team members are already in a position to work remotely. For those team members who are not ordinarily enabled to work remotely, we have put emergency measures in place, including issuing laptops to all team members so they can begin working remotely as needed.
Specific to our payroll customers, we would like to request that you inform your employees that they can submit direct deposit information or request a pay card. This will ensure they can receive their compensation, even in situations where mail is halted or operations are temporarily closed.
For existing HotSchedules and Schoox customers, we also want to suggest a few ways you can leverage our products’ features to aid communications with your teams. We recently wrote a post about these features, and you may find it helpful as you work to keep your team members informed and up to date.
Again, we know this is a challenging time for everyone, and for restaurants and hospitality in particular. Know that we are here to help if we can.
Stay healthy and safe,
The HotSchedules Team