Click here for the latest Coronavirus updates from HotSchedules

Click here for the latest Coronavirus updates from HotSchedules

A Word to our Customers Regarding COVID-19

Friday, March 27, 2020

We know this is an incredibly difficult time for everyone in restaurants and hospitality, and we want to reassure you that we are committed to supporting our customers through the COVID crisis. As a company who receives the bulk of its revenue from the restaurant and hospitality industries, we have great empathy for the dire situation the pandemic has created, as we too are taking actions to respond to the situation.

We are reviewing modeling from other countries to gain a better understanding of the length and severity of the impact to our business and those of our customers. We are making hard decisions about how we change our operating model to keep our team members safe, while supporting our customers with the same care and compassion we’ve had for the last twenty years.

Please expect direct communications from our Customer Success Team (CSM) by phone, email or both over the next several days.

Thank you for your patience and understanding,
The HotSchedules Team

 

Friday, March 20, 2020

We know you’re hurting. We’re working to help where we can.

We’re working with our finance and legal teams to understand what relief we are able to provide on a case-by-case basis, while still maintaining our service level commitments to our customer base. We know this is urgent and we’ll be sending an update early next week.

Until then, we’re working hard to provide resources, inspiration and ideas to you, including:

  • Our Blog – where we’re sharing creative ideas to help and ways to use our solutions to aid in communication
  • Our Social Channels – where we are curating industry and adjacent industry brand news indicating who is hiring right now
  • A new webinar and content series with helpful, educational material to support you and your managers during this crisis. Emails will be coming about this.

Stay tuned for more information shortly.

Thank you,
The HotSchedules Team

 

 

Tuesday, March 16, 2020

We want to extend our support and understanding regarding the impact the Coronavirus is having across the Restaurant and Hospitality industries. We know this is an incredibly difficult time, and we want to reassure you that we are committed to meeting our service level agreements to you. As such, we are introducing measures to continue supporting you, while also protecting our teams.

The bulk of our team members are already in a position to work remotely. For those team members who are not ordinarily enabled to work remotely, we have put emergency measures in place, including issuing laptops to all team members so they can begin working remotely as needed.

Specific to our payroll customers, we would like to request that you inform your employees that they can submit direct deposit information or request a pay card. This will ensure they can receive their compensation, even in situations where mail is halted or operations are temporarily closed.

For existing HotSchedules and Schoox customers, we also want to suggest a few ways you can leverage our products’ features to aid communications with your teams. We recently wrote a post about these features, and you may find it helpful as you work to keep your team members informed and up to date.

Again, we know this is a challenging time for everyone, and for restaurants and hospitality in particular. Know that we are here to help if we can.

Stay healthy and safe,
The HotSchedules Team