Customer focus, quality, and continual improvement focus of independent audit process
AUSTIN, Texas – March 3, 2023 – Fourth, a leading provider of intelligent workforce and inventory management software to the hospitality, retail, and leisure industries, today announced its payroll processing division has successfully completed and passed its audits to obtain the International Service Organization (ISO) 9001:2015 quality certification.
As a result of ISO 9001 certification, Fourth’s PEO and payroll customers benefit from the industry’s highest standards for quality. In addition, employees benefit from standardization and more effective monitoring of continuous performance regardless of location.
“Our customers trust and rely on Fourth to ensure payroll is reliable, accurate, and compliant. Investments in service and quality are part of our ongoing commitment to providing our customers with comprehensive, compliant solutions,” said Jay Altizer, COO, Fourth. “We are proud and look forward to continuing to deliver on this commitment.”
The ISO 9001 certification process evaluates rigorous adherence to several “quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.”
“It was nice to see the awareness level of the quality policy. The team was very well trained. It was also evident that the leadership team is supportive and very hands on and interested in the success of the team,” said Sheth Shea, certification audit manager at QFS certifications who conducted the audit. “There is an ease in the office as to how the communication flows and the staff appeared to be comfortable in going to leadership and being able to feel like their needs are being met with an open door or open policy mindset. Good job in creating a culture of teamwork and success and support.”
When every hour of every shift matters, Fourth helps restaurants, retailers, and hotels conquer the day with data-driven workforce and inventory technology. The Fourth Intelligence Platform leverages more than 20 years of rich data and advanced analytics to deliver actionable insights and demand forecasting for optimizing operations, maximizing margins, and empowering employees. With a streamlined business powered by Fourth Intelligence, industry operators can act with certainty and conquer with confidence whatever comes their way every day. Headquartered in Austin, Texas, Fourth serves more than 15,000 customers across 100,000 locations globally. For more information, please visit fourth.com.
Scott Factor, Fourth
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