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CASE STUDY

P.F. Chang’s

Learn how P.F. Chang’s reduced their labor cost by 1 percent across more than 200 locations

P.F. Chang’s Expands Partnership with HotSchedules to Optimize Labor

A HotSchedules customer since 2005, P.F. Chang’s expanded its partnership with HotSchedules in 2019 by implementing HotSchedules’ Labor Optimization module to reduce labor costs across the business through advanced forecasting.

CHALLENGES
  • Labor costs 2-6% higher than competitors’
  • Large gaps in labor cost between similar stores
  • A non-standardized approach to forecasting

RESULTS
  • 1% reduction in labor cost across the business
  • Upwards of 2% labor savings in certain stores
  • 1.5% percent improvement in scheduling variability

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We have markets that have upwards of 2 whole percentage points in labor savings because operators understood completely and bought into the HotSchedules system.

Candice Barnett

Senior Director of Off-Premises Dining Operations, P.F. Chang's

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