How do you make your business a best place to work? It’s a question that often eludes restaurant operators, and it’s a topic that talent development strategists explored during two enlightening sessions at the 2018 HotSchedules Spark conference.
And according to Angie Hubert, HotSchedules’ Learning and Development Product Consultant, brands that have attained that coveted “Best Place to Work” status have three things in common:
- A work/life balance for employees
- A mission-driven culture
- Continuous employee development
While nailing that recipe is no easy feat, Hubert walked conference-goers through ways they can use learning management technology like HotSchedules’ LMS Powered by Schoox to improve employee training, engagement and retention and across their organizations.
The Importance of Onboarding
One theme we heard throughout Spark is that the most important day of an employee’s career is their first day on the job. Hubert and Matthew Brown, VP of Learning and Brand Success for Schoox, both agreed that delivering an exceptional onboarding experience is vital.
Hubert recommended that brands welcome new team members with a quick orientation video — something fast, welcoming and exciting. Filming a tour of the store was one easy option that attendees were able to enjoy.
Hubert also said that it’s important to make an employee’s onboarding experience personal — one way an organization can show how much it cares about its team members. Sharing praise or meaningful information on in-app message boards can also help employees feel like part of something bigger than themselves.
“The more that you can personalize the experience, the better it is,” Hubert said.
Build a Culture of Training
A panel of learning management experts later joined Hubert to examine how brands can best establish engaging cultures for their employees. An engaging and vibrant culture can affect employee productivity, increase guest satisfaction and help ensure that food safety is always top-of-mind.
Leah Hanson, Director of Training and Implementation at Punch Bowl Social, said that it starts with molding employees who can train others by teaching them to be master planners and intentional in the moment.
“It’s what they deserve, it’s what they expect and it’s the right thing to do from a guest perspective,” she said. “Not only does it give employees a better opportunity, but it also creates a better guest experience.”
Hopdoddy Burger Bar Director of Training Kelly McCutcheon said that it has helped her organization to establish a direct support line for employees to let them know that they are safe and they are welcome to be individuals. (To learn more about how Hopdoddy has leveraged Clarifi Talent Development to help expand their business, read the full case study!)
“When everyone is bringing that individuality to the guest, it’s more authentic,” McCutcheon said. “We believe in being the best version of ourselves.”
Kristin Burk, Talent Strategist at Elevate Training Solutions, tries to ensure that training for her team members is engaging and impactful — in the most efficient way possible. With Schoox, Burk is able to deploy micro-learning in bite-sized chunks for employees to consume on the spot and enact immediately.
“More is not better,” she said. “Simple is better — and simple is short. “In some cases, you’re afraid of simplicity when you’re looking at training, but it’s very important.”
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