Chili’s Boosts Scheduling Accuracy by 20% with Fourth’s AI Forecasting

See how Chili’s conquers the day with AI forecasting to improve retention, labor optimization, and profitability.

Brinker International, Inc. is one of the world’s leading casual dining restaurant companies and home of Chili’s® Grill & Bar and Maggiano’s Little Italy®. Chili’s Grill & Bar is a leading restaurant chain, known for its Tex-Mex-inspired menu items and vibrant atmosphere.


Chili’s managers’ manual forecasting kept them chained to their laptops instead of out on the floor with their guests and staff. And after a spike in turnover from Covid, this problem got worse — with newer managers struggling with inconsistent and inaccurate schedule forecasting across their 1200 locations. These inaccurate forecasts hurt the staff and guest experience, leading to higher staff turnover and reduced sales.


Chili’s sought to enhance forecasting and solve retention. They turned to Fourth to leverage AI forecasting and Chili’s 20+ years of HotSchedule’s data to simplify and improve forecasting, decrease management’s workload and improve labor optimization at each location.


With Fourth’s AI forecasting, GMs saved 30 minutes per week and experienced 20% more accurate forecasts, which yielded positive impacts on profitability and productivity. From better ordering and prep to more optimized labor schedules, management had more time and energy to focus on the guest and employee experience. As a result, Chili’s reduced their turnover for management and hourly workers below industry average.

“AI forecasting is a gamechanger. An accurate forecast is foundational, it drives our actions to make sure we get a good team and guest experience.”

— Jason Noorian, Brinker International’s VP, Asset Management

IndustryCasual Dining
SolutionsAdvanced Analytics, AI Forecasting
Customer Since2004

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