STORY Hospitality

A success story of inspiring transformational hospitality

STORY Hospitality is an extraordinary hotel management company, scoring top marks for the service they provide to those that entrust them with their properties, as well as the world-class experiences they provide to their guests.

They manage a portfolio of international properties, dotted around some of the most sensational locations in the world.

With the global hotel industry set to hit just over US $312.30bn in 2022*, many hoteliers have made their move to take their share of a market that is showing great growth resilience across all regions, despite the lingering challenges brought about by the pandemic.

With Fourth’s help, and the implementation of Adaco, STORY Hospitality automated daily back-office operations to prioritise efficiency and profit, so that essential resources could be re-deployed to the core business of providing exceptional services to their guests.

Challenges

All hotels operated separately and independently, with no centralised visibility or control of hotel purchases and costs.
Time-consuming and manual procurement process.
Delayed delivery timelines due to paper-laden and laborious purchasing approval processes.

Results

Company developed an agile operating environment across all hotels using a centralised purchasing model.
Introduced a standard operational procurement process to deliver consistency across all properties, regardless of location.
Developed leaner operations with a single, central purchasing director who has full visibility of procurement data for all properties.
Local teams work efficiently using an automated and standardised purchasing and approval process.
15% reduction in back-office workload allowing savings to be invested in the re-deployment of resources to focus on core business.

Download the success story to discover how this hotel management company introduced a standard operational procurement process to deliver purchasing consistency across all properties, regardless of location, empowering local teams to work efficiently.

*Statista, Mobility Markets, Hotels Highlights 2022.

“Adaco has allowed us to achieve a 15% reduction in the daily back-office workload. I believe this allows us to be more guest-focused, as these savings enable us to redeploy resources to support our core business, which is our customers.”

— Asif Patankar, Corporate Director of Information Technology, STORY Hospitality

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