Guest Sentiment Analytics

Stay Connected to Your Guests, their Preferences and Opinions



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Guest Sentiment Analytics

Get an aggregated view of customer feedback from the top review sites including Trip Advisor, Yelp, and Google.

  • Respond quickly to trending customer satisfaction concerns for both menu and service.
  • Get instant feedback on changes to staffing, menu items, and price increases/decreases.
  • Natural language processing keeps track of keyword rankings so you can stay in touch with what is resonating with your guests.
  • Benchmark store performance and correlate reviews to operational metrics such as turnover and staffing levels.

Our Integrations Help You…


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Monitor Change

See how customers respond to staffing, menu, and price changes.


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Pivot Quickly

Know what is resonating with the customer and adjust accordingly.

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Leverage Data

Transform data into easy-to-interpret, useful intelligence.

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Make Better Decisions

Make better decisions by including customer feedback, environmental health, presence data, mystery diner, review sites and social media ratings.



Act upon data, which previously had to be manually compiled, but is now available in user-friendly, easy-to-understand dashboards.

Built for Restaurants and Hospitality

The Fourth Platform has been serving this industry since 1999, so you can be confident that we have the depth of functionality you need. It’s restaurant and hospitality technology redesigned from the inside out.

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